Why Should You Use Live Customer Chat on Your WordPress Website
The importance of communication with your WordPress website`s users can not be overestimated. Quick and live feedback is crucial for any e-commerce project but also an important advantage for any other type of WordPress project — from a personal blog to a big company`s presentation website.
One of the most convenient ways to contact you for users is the live chat on your WordPress website. Live chat should offer the immediate connection with one of your managers or you personally (if you prefer to take control on any action done by user on your website). This feature also creates the effect of a full support for each of your users and customers because they always see the opportunity to contact you and get a quick answer. Even if you can not provide a 24/7 chat management, it can be helpful with automatic replies.
Fortunately, you do not need to develop your own live chat from scratch. Lots of free and premium WordPress plugins are at your disposal. In this article we want to underline the most important features of a common live customer chat plugin on the example of Facebook Customer Chat and show you the advantages of using this kind of tools within your WordPress project.