FluentChat is a new plugin for connecting your managers and customers in a live conversation. This plugin offers a convenient and well-designed interface of live chat, that can serve as a good feedback tool for the users who buy online or want to get quick support on your WordPress website.
FluentChat is not only a simple and effective tool for live conversation. It offers much more features most of us could expect. For example, FluentChat has archives for all conversations your managers perform with the customers. This feature helps you to analyze strong and weak spots of your marketing department.
FluentChat also has a user-friendly and multipurpose dashboard for the operators. This dashboard gives an opportunity to work smoothly with each client, save the conversation and feedback (with rating) from the user. Additional user role management allows a WordPress admin to set up different types of attendant staff with different access levels.
FluentChat dashboard allows your managers to have multiple active conversations. This is a good way to optimize work flow without unnecessary growth of the staff. Operators profiles with the opportunity to set up working hours will significantly simplify the control of this sphere of your business development.
FluentChat allows your users and chat managers to share screenshots and files which very important for technical support. Manager can view customer`s location, browser and last visited URL to avoid extra question and loss of time.
FluentChat is also very flexible in terms of design: you can choose the styling from the prepared option or include your custom CSS if needed.
- Responsive Chat Widget and Operator Dashboard
- Customer Rating and Feedback
- Chat Archives
- Email Chat Logs
- User Role Management
- Operator Profiles
- Operator Online Hours
- Multiple Active Conversations
- SMS Notification Support
- Share Screenshot
- Share File Uploads
- Customer Info Screen
- View Customer Location, Browser, and Last URL
- Add Notes to Customer Info
- Require Name and Email Before Chat
- Contact Form
- Canned Responses
- Chat Widget Styling
- Custom CSS Support
- Extensive Documentation
- Plugin Hooks and Filters
- Auto Initiate Chat
- 100% Translation Ready